Shipping Policy

ONEUS US Official Store 

Shipping Area

We currently ship to the 50 United States and Washington, D.C. only. PO Box addresses and APO/FPO/DPO military addresses are accepted. Please note that shipments to APO/FPO/DPO addresses are handled by the military postal system after leaving USPS and may take 2–4 weeks to arrive.

We do not ship to US territories (Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands) or international destinations at this time. Orders placed with an address outside our shipping area will be cancelled and refunded.

Pre-Orders

Pre-order items ship on or after the official US release date shown on the product page. All pre-orders are shipped in the order they were received and will be dispatched within 7 business days of the release date.

If your order contains both pre-order and in-stock items, the entire order will ship together once the pre-order item is released.

Release dates are set by the label and may change. If the release or shipping date changes, we will notify you by email at the address on your order.

Processing Time

In-stock orders are processed and shipped within 1–3 business days (Monday–Friday, excluding US holidays). Orders placed after 12:00 PM Pacific Time or on weekends and holidays will begin processing the next business day.

Processing times may be longer during release periods or high-volume periods. We appreciate your patience.

Shipping Methods and Rates

All orders ship from our warehouse in California via USPS Ground Advantage, which includes tracking. Estimated delivery is 2–7 business days after dispatch for most addresses.

Shipping rates are calculated at checkout based on your shipping address and the weight of your order, using current USPS rates. The exact rate will be shown before you complete your purchase.

Delivery estimates begin from the date your order ships, not the date it was placed, and are provided by the carrier — they are not guaranteed.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a USPS tracking number. Tracking information may take 24–48 hours to update after the label is created. You can also track your order from the order status page or the Shop app.

Address Changes

Please double-check your shipping address before completing checkout. If you need to change your address, contact us at kakaoent@arkwithglobal.com as soon as possible with your order number. We can update the address only if the order has not yet shipped. Once an order has shipped, we are unable to redirect it.

Undeliverable and Returned Packages

If a package is returned to us because of an incorrect or incomplete address, an unclaimed delivery, or a refused delivery, we will contact you by email to arrange reshipment. A reshipping fee equal to the actual cost of the new shipping label will apply and must be paid before the order is sent again.

Lost, Delayed, or Damaged Shipments

If your tracking has not updated for 7 or more days or your package is marked as delivered but you have not received it, please first check with your local post office and household members, then contact us at kakaoent@arkwithglobal.com with your order number. We will work with USPS to locate the package or file a claim.

If your package arrives damaged, please refer to our Return & Refund Policy for instructions. An unboxing video is required for all damage claims.

Contact

For any shipping questions, contact us at kakaoent@arkwithglobal.com. Please include your order number (for example, #ONEUS1001) in your message.